Frequently Asked Questions

Shipping

  • How long will it take for my order to ship?
    In most cases, your order will ship within 5-7 business days. I will let you know if there's any delay.

  • How long do custom orders take?
    Custom bags are crafted with extra love and take a bit longer, typically shipping within 3-4 weeks.

Products

  • Will I receive the exact bag in the picture?
    All bags are made to order, your bag will be made as soon as the order comes in. I can also create custom bags replicating a design, changing color, hardware, strap…just let me know.

  • Where are LOVESTRUCK products made?
    I am proud to say all my products are crafted right here in the USA!

Returns & Exchanges

Love Your Purchase

I want you to be thrilled with your LOVESTRUCK bag! If something isn't quite right, I offer exchanges for unworn, unused items within 5 business days of receipt. Please contact me before sending anything back.

Exchanges

  • Contact me to initiate your exchange.

  • You're responsible for return shipping costs. I will cover shipping the exchanged item if the return is due to my error.

A Few Exceptions

  • All sales are final on sale items.

  • Once a custom order is finalized and payment received, design changes are not possible due to the planning and materials involved. A $25 fee applies to any changes requested after finalization.

Repairs

We stand behind the quality of our work. Within 6 months of purchase, we'll happily repair any damage caused by our mistake, free of charge (including return shipping). After 6 months, or for repairs not caused by us, there will be a charge for repairs and return shipping.

About Our Leather

We use only the finest, authentic leather materials. Natural variations in texture, tones, and patterns are part of the beauty of genuine leather.

Taking Care of Your Leather

Proper care extends the life of your leather bag. Here's what to do:

  • Clean with a mild soap and damp cloth.

  • Never submerge your leather bag in water.

  • Leathers have a protective coating, but avoid harsh or moist conditions.

Normal Wear & Tear

We're not responsible for wear and tear caused by everyday use, such as constant rubbing, heavy packing, or exposure to harsh conditions. Proper conditioning and cleaning will help your bag stay beautiful down the road.